Glossary

Discover the most used terms in digital marketing, sales and products.

SEO (Search Engine Optimization)

The practice of optimizing a website to improve its visibility in organic (non-paid) search engine results, such as Google.

SEM (Search Engine Marketing):

Marketing strategies involving paid advertising to increase a website's visibility in search engine results.

PPC (Pay-Per-Click)

An online advertising model where advertisers pay a fee each time their ad is clicked.

CRO (Conversion Rate Optimization)

Strategies to improve the percentage of website visitors who take a desired action, such as making a purchase.

CTA (Call to Action)

A prompt or button designed to encourage the viewer to take a specific action, like clicking a button.

CRM (Customer Relationship Management)

Software and practices that help businesses manage and analyze interactions with customers and potential customers.

B2B (Business-to-Business)

A business model where transactions occur between businesses.

B2C (Business-to-Consumer)

A business model where transactions occur between a business and end consumers.

KPI (Key Performance Indicator)

Metrics used to evaluate the success of a campaign or strategy.

ROI (Return on Investment)

A measure of the profit generated in relation to the cost of an investment.

Calculate as ((Revenue - Investiment Cost) / Investiment Cost)
((U$3000,00 - U$420,00) / U$420,00; Roi 6.14

SMM (Social Media Marketing)

Strategies to promote products or services through social media platforms.

CTM (Cost to Market)

The cost associated with bringing a product or service to market.

A/B Testing

An experimental method comparing two versions (A and B) of a variable to determine which performs better.

Sales Funnel

A representation of the customer journey from awareness of a product or service to making a purchase.

Lead

A potential customer who has shown interest in products or services, often by providing contact information.

LP (Landing Page)

A specific web page designed to receive targeted traffic and encourage a specific action.

E-commerce

Buying and selling of products or services over the internet.

Inbound Marketing

A strategy that attracts customers through relevant content and personalized experiences.

Outbound Marketing

Traditional marketing strategy involving actively creating advertising campaigns to reach customers.

CTR (Click-Through Rate)

Percentage of clicks in relation to the number of ad or link impressions.

Calculate as (Clicks / Impressions) * 100
(10 Clicks / 1000 Impressions) * 100; CTR 1%

Conversion Rate

Percentage of visitors who take a desired action, such as making a purchase.

Calculate as (Conversions / Visits) * 100.
(8 conversions / 250 visits) * 100; CR 3.2%

CAC (Customer Acquisition Cost)

Average cost to acquire a new customer.

Calculate as (Total Marketing Cost / New Users)
U$800,00 / 5 New Users; CAC U$160,00

LTV (Customer Lifetime Value)

Estimated total value a customer will bring to the business over their lifetime.

Calculate as (Avg Ticket x Sales Avg ) x Average retention time in years
(U$240,00 * 4) * 2; LTV = U$1920

Churn Rate

Percentage of customers who cancel or stop using a product or service over time.

Calculate as (Customer on start date X - customer on end date Y / customer on start date x) * 100
((16 - 4) / 16) * 100; Churn Rate = 75%

Bounce Rate

Taxa de rejeição. Percentual de visitantes que deixam uma página sem interagir com ela.

Open Rate

Percentage of visitors who leave a page without interacting.

CPC (Cost Per Click)

Cost paid for each click on an online ad.

CPM (Cost Per Mille)

Cost paid for one thousand ad impressions, regardless of clicks.

Impressions

Total number of times an ad is displayed.

Lead-to-Customer Rate

Percentage of leads that become customers.

Average Order Value (AOV)

Average transaction value.

Customer Satisfaction (CSAT)

Index measuring customer satisfaction with a product or service.

Net Promoter Score (NPS)

Metric measuring customers' willingness to recommend a product or service to others.

Social Engagement

Metrics measuring interaction (likes, shares, comments) with content on social media.

Average Revenue Per User (ARPU)

Average revenue generated per user.

Abandonment Rate

Percentage of users who add products to the cart but do not complete the purchase.

DAU (Daily Active Users)

Number of unique users interacting with the product in a day.

MAU (Monthly Active Users)

Number of unique users interacting with the product in a month.

Stickiness

Measures how often users return to the product compared to total usage.

Time on Page

Average time users spend on a specific product page.

Churn Rate

Rate of user abandonment over time.

Feature Adoption Rate

Percentage of users who adopt a new feature.

Error Rate

Rate of errors or failures in the product.

Latency

Response time of the product to a user action.

Retention Rate

Percentage of users who continue to use the product over time.

CSAT (Customer Satisfaction CSAT)

User satisfaction index with the product.

Feedback Loop Time:

Time required to implement user feedback in the product.

User Engagement

Measures overall user involvement with the product.

UA (User Aquisition)

Is a term used for new user aquisition strategies

Feature Usage Metrics

Measures the usage of specific product features.

Funnel Conversion Rate

Percentage of users who complete a desired sequence of actions.

Usability Metrics

Evaluation of the product's ease of use.

Gross Revenue

Total gross revenue generated by the business.

Net Revenue

Net revenue after deducting taxes and returns.

Gross Margin

Difference between revenue and cost of goods sold, expressed as a percentage of revenue.

Operating Income

Revenue minus all operational expenses.

Net Income

Net profit after all deductions.

Cash Flow

Amount of money coming in and out of the business.

Break-Even Point

Point where revenues equal costs, resulting in zero profit or loss.

COGS (Cost of Goods Sold)

Direct cost associated with producing or delivering a product or service.

Inventory Turnover

Number of times inventory is sold or used in a specific period.

Accounts Receivable Turnover

Number of times accounts receivable are converted into cash during a period.

Debt-to-Equity Ratio

Ratio between total debt and equity of the company.

Working Capital

Current assets minus current liabilities, indicating business liquidity.

Liquidity Ratio

Measures a company

Burn Rate

Rate at which a company is spending its capital.

Runway

Estimated time a company can continue operating with its current capital.

Brand Equity

Additional value a brand brings to a product or service.

Market Share

Percentage that the cmopany holds in the total market.

Lead-to-Customer Conversion Rate

Percentage of leads that convert into customers.